Last updated: July 2026
Our promise: We stand behind every journal we ship. If something is wrong, we'll make it right.
If you receive a product that is:
Contact us within 7 days of delivery with a photo of the issue. We will dispatch a free replacement at no extra charge.
Since journals are personal items, we are unable to accept returns on products that have been written in or used. This is standard practice for journals and planners.
You can cancel your pre-booking at any time before payment is requested. Simply reach out via our form and we'll remove you from the list. No questions asked.
Once payment is made, if you wish to cancel within 24 hours of purchase, we will issue a full refund. After 24 hours, the replacement policy above applies.
Approved refunds are processed within 5–7 business days and credited to the original payment method.
Reach us via our pre-book form with:
We aim to respond within 2 business days.